Frequently Asked Questions (FAQ)

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Revision as of 10:34, 11 December 2022 by Fire.Of.Life (talk | contribs) (Created page with "__FORCETOC__ __TOC__ == Introduction == Here you can find the answers to the most frequently asked questions. == Nicknames == {{HideShow | mw-customtoggle-n1 | mw-customcollapsible-n1 | How do I change my Nickname? | At the moment it is not possible to change your Nickname. }} {{HideShow | mw-customtoggle-n2 | mw-customcollapsible-n2 | Why is my Nickname invalid? | If the Nickname is displayed as invalid during Registration, it is because the name is already take...")
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Introduction

Here you can find the answers to the most frequently asked questions.


Nicknames

How do I change my Nickname?
Why is my Nickname invalid?


Chat Bans

Why was I banned?
What explains the duration of my ban?
How can I remove a ban?
What should I do if I have been banned by mistake?
How do I report a chat violation?


Blocks

Why was I blocked?
How do I remove a block?
Can you return a permanently blocked account?
Can I get money back from a blocked account?
Can I transfer my account?
How can I report a violation of the Game Rules?


Account Access

What should I do if I forgot my password?


Loss of Currency or Items

What to do if items or currency disappeared from the account?
My account was stolen and crystals or supplies were used. Can I get them back?


Problems in Battle

Why couldn't I take the Gold Box?
What to do if the mission was not counted?
Why does the game pause itself?


Payment Issues

What if the purchased item hasn't been added to the account?
Payment with PayPal does not work. What can I do?
Can I get a refund?


General Questions

How do I earn Crystals?
What to do if the reward of a contest hasn't been added to my account?
Can I send supplies and crystals to another player?