Frequently Asked Questions (FAQ): Difference between revisions
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{{HideShow | mw-customtoggle-gq5 | mw-customcollapsible-gq5 | When can I possibly get the double crystals card? How long do they last for? | Double crystals card is assigned to your account the moment you log in, regardless of the time of your login. The duration of the double crystals card is exactly 24 hours, starting from the moment you logged into your account and received it, to the same exact hour the next day. }} | {{HideShow | mw-customtoggle-gq5 | mw-customcollapsible-gq5 | When can I possibly get the double crystals card? How long do they last for? | Double crystals card is assigned to your account the moment you log in, regardless of the time of your login. The duration of the double crystals card is exactly 24 hours, starting from the moment you logged into your account and received it, to the same exact hour the next day. }} | ||
[[Category:FAQ]] |
Latest revision as of 13:49, 11 February 2025

Introduction
Here you can find the answers to the most frequently asked questions.
Nicknames
How do I change my Nickname?
Why is my Nickname invalid?
Chat Bans
Why was I banned?
What explains the duration of my ban?
How can I remove a ban?
What should I do if I have been banned by mistake?
How do I report a chat violation?
Blocks
Why was I blocked?
How do I remove a block?
Can you return a permanently blocked account?
Can I get money back from a blocked account?
Can I transfer my account?
How can I report a violation of the Game Rules?
Account Access
What should I do if I forgot my password?
What does "Connection closed by server" mean?
Loss of Currency or Items
What to do if items or currency disappeared from the account?
My account was stolen and crystals or supplies were used. Can I get them back?
Problems in Battle
Why couldn't I take the Gold Box?
What to do if the mission was not counted?
Why does the game pause itself?
Payment Issues
What if the purchased item hasn't been added to the account?
Can I get a refund?
How can I buy/donate if shop methods are not working?
Changing Textures
Is it allowed to change the files of the game?
How can I change the texture, for instance, to add XT skins?
General Questions
How do I earn Crystals?
What to do if the reward of a contest hasn't been added to my account?
Can I send supplies and crystals to another player?
How do I get a double crystals card? It's been too long since i had it!
When can I possibly get the double crystals card? How long do they last for?