Frequently Asked Questions (FAQ): Difference between revisions

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{{HideShow | mw-customtoggle-gq3 | mw-customcollapsible-gq3 | Can I send supplies and crystals to another player? | No. }}
{{HideShow | mw-customtoggle-gq3 | mw-customcollapsible-gq3 | Can I send supplies and crystals to another player? | No. }}
{{HideShow | mw-customtoggle-gq4 | mw-customcollapsible-gq4 | How do I get a double crystals card? It's been too long since i had it! | Double crystals card is assigned at random - there is no specific criteria for it. The chances of receiving one are entirely random. }}
{{HideShow | mw-customtoggle-gq5 | mw-customcollapsible-gq5 | When can I possibly get the double crystals card? How long do they last for? | Double crystals card is assigned to your account the moment you log in, regardless of the time of your login. The duration of the double crystals card is exactly 24 hours, starting from the moment you logged into your account and received it, to the same exact hour the next day.  }}

Revision as of 13:19, 17 December 2022

Introduction

Here you can find the answers to the most frequently asked questions.


Nicknames

How do I change my Nickname?
Why is my Nickname invalid?


Chat Bans

Why was I banned?
What explains the duration of my ban?
How can I remove a ban?
What should I do if I have been banned by mistake?
How do I report a chat violation?


Blocks

Why was I blocked?
How do I remove a block?
Can you return a permanently blocked account?
Can I get money back from a blocked account?
Can I transfer my account?
How can I report a violation of the Game Rules?


Account Access

What should I do if I forgot my password?


Loss of Currency or Items

What to do if items or currency disappeared from the account?
My account was stolen and crystals or supplies were used. Can I get them back?


Problems in Battle

Why couldn't I take the Gold Box?
What to do if the mission was not counted?
Why does the game pause itself?


Payment Issues

What if the purchased item hasn't been added to the account?
Payment with PayPal does not work. What can I do?
Can I get a refund?


General Questions

How do I earn Crystals?
What to do if the reward of a contest hasn't been added to my account?
Can I send supplies and crystals to another player?
How do I get a double crystals card? It's been too long since i had it!
When can I possibly get the double crystals card? How long do they last for?