Automatic renaming of inactive users
What to do if the nickname you wanted has already been taken?
If you tried to register a new account but found out that the nickname you wanted has already been taken, do not despair, you may still be able to get it!
If an account has been inactive for a certain period of time, the nickname associated with it will become free again and you can register it for your new account! An account is considered "inactive" if it has not been used to log in to the game for a certain period of time (depending on the rank of the account). You can find more information about inactivity time in the table below:
| Rank | Inactivity Time | Rank | Inactivity Time | Rank | Inactivity Time |
|---|---|---|---|---|---|
 |
10 days |  |
120 days |  |
210 days |
 |
20 days |  |
130 days |  |
220 days |
 |
30 days |  |
140 days |  |
230 days |
 |
40 days |  |
150 days |  |
240 days |
 |
50 days |  |
160 days |  |
250 days |
 |
60 days |  |
170 days |  |
260 days |
 |
70 days |  |
180 days |  |
270 days |
 |
80 days |  |
190 days |  |
280 days |
 |
100 days |  |
200 days |  |
290 days |
 |
110 days |  |
210 days |  |
300 days |
NOTE:
- For accounts that have been used to purchase crystals, the minimum period of inactivity is extended to 3 years from the date of the last purchase, regardless of the account’s rank.
- Nicknames of accounts that have been blocked for inappropriate nickname will not become available — these are and will remain blocked FOREVER.
An inactive account's nickname will only become publicly available if someone tries to register it. At that point, one of two things can happen:
1. If the inactive account isn’t linked to a valid email address, the new user will be able to register/take the nickname immediately. 2. If the inactive account is linked to a valid email address, the original owner of the account will receive an email notification informing him/her that someone wants to claim his / her account's nickname. From that point, the original owner of the account will have ONE WEEK to reactivate his / her account by entering the Game. If he/she fails to do so within that time frame, the new user will be able to register the nickname.
What happens to an account if its nickname has been taken?
Even if your account's nickname has been taken, your account will NOT be lost! In fact, inactive accounts are simply renamed to free up the nickname for another user, and you will be able to access your account as usual even if it has lost its nickname - nicknames of inactive accounts get the prefix "r_" in front of them. So if the nickname "TANKER" is taken, the original account nickname will become "r_TANKER". If "r_TANKER" is also taken, a number between 0 and 100 is added to it, so the name becomes, for example, "r_TANKER0". If you have an email tied to your account, you will also receive an email from tech support with your new nickname and all the details of this process. If you do not have an email tied to your account, you will have to contact our technical support team, submit an account recovery request and then wait for their instructions.
For your nickname to be taken, all of the following events must have taken place:
- you did not enter the Game for a very long time,
- someone tried to register your nickname,
- you did not notice a letter telling you that someone else has tried to register your nickname, and
- someone tried to register your nickname a second time.
After all of the above has happened, your inactive account will be given a new nickname.
If, after losing your nickname and being given a new one, you decide to return to the game, you’ll be able to continue playing with this new nickname or eventually choose a different one by contacting our Technical Support. NOTE: Nothing you owned will be touched — garage items, rank, crystals and everything associated with your account before the period of inactivity will still be the same.